Who is voxfurniture.ae?
ONLINE STORE
VOX Furniture UAE is an online store selling directly to the customer, online. We list an extensive range of products on the site detailing pricing, descriptions, sizes and pictures & videos for your ease of browsing. All of the products are guaranteed for workmanship and quality. We ship country-wide. FAST, EASY ONLINE SHOPPING for those who don’t have the time for busy shopping malls.
RETAIL OUTLET/ SHOWROOM
VOX Furniture UAE also has a retail store at Dubai Festival Plaza, Jebel Ali, Dubai, UAE. We offer interior solutions that include - furniture, building material and accessories for families with babies, toddlers and young children. We also offer interior designing services through our VR tool called VOXBOX.
How do I shop on voxfurniture.ae?
Select a category in the top menu and browse through to subcategories. You can click through for more information on each product and add to cart. The Cart is shown at the top right where you can click to view cart at any time or checkout when you are ready. Enter your details and make payment via credit card.
What payment options do you offer?
We accept all UAE credit cards by Visa/Mastercard with 3D secure enabled.
Where does voxfurnitue.ae deliver to?
We deliver items above AED 1000 (before or after discount) for free to the following main city hubs: Abu Dhabi, Dubai, Sharjah, Al Ain, Fujairah, Umm Al Quwain & Ras Al Khaimah. All areas outside of these cities are considered regional.
Delivery of items below AED 1000 (Before or after discount) like decorative wall panels, flooring and ceiling panels, accessories are charged depending on the cart value. The delivery charges are calculated at the checkout page and vary from Emirate to Emirate.
Can I change my shipping address or time of delivery?
The couriers will attempt to deliver your parcel between Monday to Friday, 9am to 5pm. You are welcome to let us know which days suit you for delivery. Shipping addresses can only be changed prior to dispatch.
Please write to us at customercare@voxfurniture.ae or call/ message on +971-50-8335751.
Are the products under warranty?
We offer 2 years of warranty. All products are guaranteed for workmanship and quality. Please report any flaws within 48 hours of receiving the order.
What happens if I don’t like what I ordered?
If you have purchased an in-stock item and have changed your mind within 7 days, you are welcome to return it for a full refund less the relevant shipping fees. Returns (as per our returns policy) are only accepted if the item is still in its original packaging and original condition. The refund will be processed once the item has been received back in its original condition. Please advise us in advance of any intended returns so that we may authorize the return and arrange for the collection (if applicable). Write to us at customercare@voxfurniture.ae
How long until delivery?
In stock items are delivered in 3-5 working days. All other shipments have a lead time of 90 days from the date of purchase. In case of unforeseen circumstance, any delay will be duly notified to you. However, VOX Furniture UAE or VOX Furniture Trading LLC cannot be held responsible in such circumstances.
If you require any assistance with your order please write to us at customercare@voxfurniture.ae
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